DictationOne TIER1Y Annual Support Contract - up to 10 Users

Overview:
Our annual support contract offers comprehensive assistance tailored for users requiring Installation and Product Support for their speech and voice processing hardware and software solutions. With our Tier 1 package, you gain access to our dedicated support team through phone, email, or our online chat system. We prioritize swift resolutions to any hardware or software issues encountered by leveraging the expertise of our Technical Product Specialists, Support Engineers, Repair Technicians, and Integrator Specialists. Rest assured that every question you have will be promptly addressed through email, phone, or our online chat system. Additionally, you'll receive exclusive access to software download links, licenses, user guides, manuals, and our support tips.

Features:

• Phone Call Assistance: Reach out to our support team via phone for immediate assistance and personalized guidance from our Technical Product Specialists during business hours. For support outside of business hours, weekends, and holidays, we recommend emailing us, as our email support is monitored continuously.
• Live Chat Assistance: Connect directly with our Technical Product Specialists in real-time for immediate assistance without the hassle of phone calls or email chains.
• Remote Desktop Support: Experience personalized support as our specialists can remotely access your computer to troubleshoot, provide training, or customize solutions, eliminating the need for onsite visits.
• Annual Technical Support: Ensure peace of mind with our annual technical support services. Our expert team stands ready to assess and resolve any issues promptly, guaranteeing a return on your investment.
• Callback Request: Prefer scheduling a callback for a professional expert? Call or email to request a callback at your convenience, and one of our technical specialists will reach out to you at your preferred time.

Our commitment to delivering exceptional support extends beyond resolving immediate issues. We're dedicated to empowering you with the resources and assistance needed to maximize the efficiency and effectiveness of your hardware and software solutions. For further inquiries or to discuss custom support options, feel free to reach out to our support team. We're here to ensure your experience with our products is nothing short of excellent.